Dementia Friendly status for Glenwood Dental Centre

Glenwood Dental Centre which is part of the NHS Fife Public Dental service is proud to have achieved Dementia Friendly status.

The Dementia Friendly Glenrothes initiative is a partnership project between Fife Health and Social Care Partnership, Glenrothes Area Committee, Fife Council and Alzheimer Scotland. It aims to support people living with dementia and their carers to remain a valued and active part of their community, helping them continue to access the services and businesses that are important to them.

Dawn Adams, Clinical Director, Public Dental Service, NHS Fife commented “Good oral health is important for everyone, especially those living with dementia:

“There is evidence that oral health can decline as dementia progresses leading to pain, tooth loss and difficulties wearing dentures. A healthy mouth is important for eating, speaking and improves self-esteem. It is therefore important people living with dementia continue to receive regular dental care to avoid developing problems with their teeth and gums.   With this award people living with dementia and their carers can be confident they will receive a warm welcome at Glenwood Dental Centre.

Dawn continued: “The clinic building is designed to be easily accessible and dementia friendly. Many of the dentists in the clinic hold additional qualifications in Special Care Dentistry but all of the staff have undertaken dementia friendly training and understand the difficulties people living with dementia and their carers may face coming to the dentist.”

The Public Dental Service operates throughout Fife and provides dental care for people who have difficulty accessing general dental services. It includes accessible clinics across Fife, home visits for housebound people and dental services to care homes across Fife.

Amanda Hunter (Project Manager) joins the team at Glenwood Dental Centre

Amanda Hunter, Project Manager for the Dementia Friendly Glenrothes project said: “We were pleased to be approached by the Glenwood Dental Centre who were keen to be involved with our project. The Dental Centre already had many facilities in place to support people living with dementia – for example; an alternative seating area for use if the waiting area became too busy and overwhelming, good lighting and had trained staff.  Staff are also able to offer a service to remind people of appointment times. As a result of getting involved in the dementia friendly work, their signage to help direct people into the clinic was improved and they also arranged a Dementia Friends awareness session for staff who had not attended training previously.”

Businesses, services and community groups across Glenrothes who are interested in getting involved with the Dementia Friendly Glenrothes initiative can do so by contacting Amanda Hunter from Alzheimer Scotland on:

For more information on living with dementia and service that can help click here.

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Shining examples hit the press

Our very own Angela Harley and Evelyn Thomson from Social Work’s Older Peoples team in Glenrothes have been given public praise for their “support, professionalism and sensitivity”.

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In a letter to this week’s Glenrothes Gazette, Ms Bayliss, Ladybank, gave thanks on behalf of her and her family for the support and care provided as they came to terms with her husband’s dementia.  In her words they are a “credit to their department”.    Well done and thank you to Ms Bayliss for her kind recognition of the team.

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Director’s Blog: A time of change

Welcome to my last (or maybe second last) blog of the year.  What a quick year it’s been.  Lots achieved and lots to be proud of.  Of course, progress is impossible without change and as we move towards a new year, it’s very clear that 2018 will bring both.  I want to be open and honest with you about the financial challenges we face in common with all public services. These were top of the agenda at the recent Partnership Board meeting where 17 proposals were put forward. Find out more here.

In everything we do the involvement of you and your colleagues remains vital.  When we look back at 2017 there is a wealth of fantastic work which you should be proud of.  Just one example is the light currently being shone by Macmillan Scotland on the Transforming Care After Treatment Programme (TCAT) of which Fife has played a significant part.  I was recently at an event in the Parliament about this great work with its focus on enhancing patient and carer experience.  Look out for more details in the New Year on our work to take this forward for Fife.

Our partnership with See Me and Scottish Association for Mental Health (SAMH) continues.  Staff are sharing their personal stories through our Pass the Badge Campaign – check out their stories  – and with our promotion on social media hitting over 6,000 views and reaching over 55,000 people for this year’s World Mental Health Day, the drive to develop mental health services further in Fife has never been more in focus, with a new mental health strategy being developed by the team.

Although there are big challenges ahead, there’s lots to celebrate including our winners at the recent Scottish Health Awards and now our Modern Apprentice, Rebecca Band who is on the shortlist for the Rising Star Award in Cosla’s 2017 Public Service Awards.

As we move into the depths of winter, keeping good physical wellbeing is important as we work round the clock to deliver vital services.  When it comes to flu, we’re doing our bit in getting our flu jags but we need to do more so I encourage all of you to become a Flu Fighter – get your jag today.

As you would expect at this time of year, our Winter plan is in full swing and I’m grateful to everyone involved.

Remember keep in touch by signing up to my blog and encourage others to check out this new site for news and update.   Thank you.

 

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Stepping up to Pass the Badge

Colleagues from across the Partnership and beyond are continuing to support the Pass the Badge campaign.  Mental health is equally as important as physical wellbeing so encouraging the conversation in the workplace as well as at home is really important.  Thank you to everyone who sent in their selfies and reasons why they stepped up and got involved.

Check out their posts below and at the same time check out See Me’s webpages where they are running an online version of the #PassTheBadge campaign and they’d love for Fife to get involved http://passthebadge.co.uk/

 

 

 

 

Partnership Board papers (16 Nov) now live

 

The minutes of the Partnership’s Board of the 16 November 2017 are now live.  The main topic of discussion by Members was the Financial Recovery Plan where 17 proposals were considered with the outcome of their decisions noted accordingly:

  • Full Scale Review of all Adults and Older People Community Care Packages – Adopted.
  • Introduction of Technology: Financial Management – Adopted.
  • Short Breaks/Respite: Maximum Annual Budget Allocation and Short Break Booking Service – Adopted Option 2 – maximum annual budget of £5,000 per person and also development of Short Break/Respite Booking Service.
  • Maximum Support Budget Allowance: Adult Care and Support – Adopted in principle, but referred to Clinical and Care Governance Committee for further discussion and investigation.
  • Increase Existing Charges for Social Care Related Support – Adopted in principle, but refer to Finance & Performance Committee and Fife Council for more detailed analysis with a view to a lower or phased increase in charges.
  • Transport – Flat Rate Charge Adults and Older People Social Work Services – refer to Finance & Performance Committee and Fife Council for more detailed analysis, report back to IJB in due course.
  • Community Care and Support/Day Services: Adult Services: Flat Rate Charge – refer to Finance & Performance Committee and Fife Council for more detailed analysis, report back to IJB in due course.
  • Externalisation of Residential Care at Three Care Homes to the Independent Sector – Rejected.
  • Service User Contribution – Assessment Beds – Adopted.
  • Randolph Wemyss Hospital: Temporary Bed Capacity Reduction – Adopted.
  • Adult Resources: Community Support Service Buildings – Reduce to 3 Sites – Adopted.
  • Adult Accommodation Services: White Good and Communal Area Furniture Replacement – Adopted.
  • Rationalisation of Provision of Small Pieces of Equipment – Adopted.
  • Efficiency Saving for all Charities funded by the Partnership – Adopted Option 2.
  • Recruitment Freeze Until March 2018 – Rejected.
  • Review Management Structures – Adopted.
  • Corporate Change Programmes – Fife Council and NHS Fife – Adopted.

The full report and details of each proposal can be found here.

Michael Kellet, Director of Fife Health and Social Care Partnership, said: “The budget shortfall discussed at the Partnership’s Board remains an early estimate and whilst that figure may yet change, it is right that we are open and honest about the financial and social challenges that we face.

“Whilst we recognise the challenges, there are also opportunities to look at new and progressive ways of working, developing the services we deliver and improving the experience of our service users.

 

“Our Transformation Plan is being developed to ensure that services are both sustainable and offer best value, whilst adhering to the fundamental principles set out in both the Strategic Plan and Clinical Strategy, namely person-centred and community-based services, and improved outcomes through prevention and early intervention.

 

“The public and staff should be reassured that they will be involved in conversations around new ways of working and development of services, and will play an important role in helping to shape improved and sustainable services.”

 

TCAT Week (27 Nov- 3 Dec 2017) – Fife’s Joint Initiative To Improve Cancer Experience

This week (27 Nov- 3 Dec), Macmillan Scotland is putting a spotlight on the Transforming Care After Treatment (TCAT) programme which set out to ensure people affected by cancer receive the best care, both in health and social care.

Since the programme launched in 2013, 25 projects have been testing new models of care and Fife is one of them.

Fife Health and Social Care Partnership and NHS Fife teams have been a key part of Macmillan’s national programme of work to help improve the experience for those diagnosed and living with cancer.

A key initiative saw the Health and Social Care Partnership create new two Local Area Co-ordinator roles where the focus is to support people in the community, who are living with cancer, in a much more integrated way and at grassroots level.

Known as the Integrated Community Cancer Care (ICCC) Project, those who were diagnosed with cancer and who agreed to be referred to a Local Area Co-ordinator, could start to receive practical support such as help with forms, linking in with local supporting charities, help access services as well as being a listening ear for both patient and carer.  This valuable role offers helps meet the holistic needs of the person by offering time, support to navigate the health and social work system takes into consideration the social, financial and emotional needs, in addition to the medical interventions that are required.

Referral routes opened at the beginning of April 2016 and in its first year, the project team has received 183 referrals.  Of these 165 service users and 18 carers were seen by a Local Area Co-ordinator.

Sharon Breeze and Mary Lynch, the Local Area Co-ordinators in Fife talk about their experience in the pilot and how the new approach has helped empower people to take control of their lives and promote inclusion into local communities:

Mary Lynch, TCAT, Local Area Co-ordinator (LAC)

“We can take the time to work with people to build confidence and accompany them to make the connections with local groups and organisations. says Mary.

An important area of our work is to offer peer to peer support sessions.  Patients can discuss their cancer journey with a patient representative who has gone through the same process to highlight good areas of practice and areas which could be improved.”

 

 

 

Sharon Breeze, TCAT Local Area Co-ordinator (LAC)

Sharon added: “We are also working with families and carers as the effects of a cancer diagnosis are not confined to the patient and it can be a stressful time for everyone involved.  Being able to support families is a beneficial part of the work being carried out and this is being well received by those families we are currently working with.”

So what happens now?

The vision for the Fife is for service to build on the success of the ICCC project and ensure that everyone diagnosed with cancer in Fife can easily access all the support they need, as soon as they need it, to enable them to live as well and as independently as possible.

 

Positive Destination – A case study

“My journey began with a phone call from Mary.  We made a few appointments but I was always so anxious and cancelled them.  Mary then decided to come and visit me at home and that’s when I started the TCAT project.

I had a plan to go to college but I was nowhere near ready to be in that kind of environment.  Mary took me to visit the college quite a few times and helped me get familiar with the building.

I then applied for a course but it was unfortunately full.  I am now looking into volunteering as I think it will help boost my confidence and my self-esteem, it will also give me retail experience that can be useful in the future.  The TCAT project has helped me recognise what I want in life and has made me realise what’s important to me.”

*Anonymised case study written by C. who has been working with a TCAT LAC.

Partnership Board latest to join See Me Pass the Badge 1,000 Campaign

Members of Fife’s Partnership Board are the latest to show their support for the See Me Pass the Badge 1,000 campaign.  They were joined by guest speakers including the Scottish Association for Mental Health (SAMH) with whom the Partnership are also working closely with to stamp out mental health stigmas.

The See Me – Pass the Badge 1,000 Campaign involves taking a badge, wearing it for 24 hours, then passing it on while communicating two key messages:

–        that mental illness affects one in four of us, and;

–        nine out of ten people who have experienced mental illness have experienced stigma and discrimination.

Partnership Board back See Me – Pass the Badge 1,000 Campaign

 

The Health & Social Care Partnership has set the workforce a challenge to pass 1,000 See Me badges to show our support.

Badges for you and your team are available by phone 01383 565 109 or email carolynwalker2@nhs.net   janesommerville@nhs.net

 

Partnership takes up Flu Fighter campaign

It’s fighting talk as social care teams across the Partnership roll up their sleeves and join the campaign – the Flu Fighters campaign that is.

Every Winter staff across NHS Fife and social care services are encouraged to get themselves vaccinated so they can, in turn, protect those they care for.   This year, we are playing our part across the Health and Social Care Partnership, seeing hundreds of colleagues across care homes, home care and supporting teams get their jag and get protected.  Even survival expert Ray Mears has joined the movement!

Staff from Jenny Gray Care Home

David Heaney, Divisional General Manager (East) gives more info:  “Teams working in the home environment, whether it be someone’s own home or one of the Partnership’s care homes, are just as likely to be exposed to the flu virus, so we really need everyone to be our flu champions, acting as ambassadors for flu vaccination and to go and get vaccinated themselves.  The teams are taking up the cause to protect themselves and those they deliver care to.”

 

See Me – Pass the Badge 1,000 Campaign

Challenging mental health stigma and discrimination in the workplace is a key theme for the Health and Social Care Partnership and they have set the workforce a challenge to pass 1,000 See Me badges across the workforce during the month of October and beyond.

Carolyn Walker, Public Health Practitioner with the Partner’s Health Promotion Team gives more details:   “We are working closely with See Me to tackle the stigma and discrimination in mental health.  The See Me Pass the Badge 1,000 Campaign involves taking a badge, wearing it for 24 hours , then passing it on while communicating two key messages:

  • that mental illness affects one in four of us and
  • nine out of ten people who have experienced mental illness have experienced stigma and discrimination

 

We want to make sure that as many people as possible have a chance to get involved and make it fun too.  To show your support, use the 1,000 badge template to complete the sentence “I passed the badge because….”, take a selfie and send it Connie.flint@fife.gov.uk  so we can share across our communication channels including social media.  If your team or service has its own social media pages, please use these to spread the word.

For badges, please contact us by phone  01383 565 109 or email carolynwalker2@nhs.net   janesommerville@nhs.net

By simply passing the badge you will be helping to tackle stigma and discrimination in mental health and together we can make a difference. Once the badges are gone, they’re gone.Thank you.”

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iMatter: the results are in

The iMatter results are in: and nearly two thirds of you took the time to respond.

iMatter – Directorate Report 2017

The Partnership as a whole achieved a response rate of 63%, with 316 teams out of a total of 473 responding.

Not every individual team managed this year to secure more than a 60% response rate but given this is our first year it is a fantastic start.

Using the iMatter tool gave you and your colleagues the chance to feedback to your manager and the Partnership, what you think about your working experience and how you, your team and your managers can improve it.

The overall Partnership report, which details the views of all who responded, is being cascaded to the line managers of all 473 teams and can also be read here.

This report is very positive with high scores in relation to how staff feel about the support they have to do their work and the sense of achievement they feel. The results also show the majority of staff feel their managers are approachable, care about their health and well-being and they have trust and confidence in their managers.

Importantly staff give a high recommendation that they would be happy for a friend or relative to access our services and would recommend their organisation as a good place to work.

There are of course always areas for improvement and that is the really important next stage of the iMatter journey.

What next

Your line managers should now be arranging to meet with you and your team colleagues to discuss your individual team report and explore how you think things could be improved. This discussion should lead to the development of a team action plan where you can agree up to three improvements which you, as a team, would like to see happen in the year going forward.

So what difference is any of this going to make? Evidence shows that happy, motivated, confident staff that care about and look after one another also deliver great services to their patients, clients or service users.  We want to ensure that everyone working in the Partnership, regardless of the work they do have the opportunity to improve their work experience in their team.

This is the real opportunity to challenge the “So what?” question.

If you haven’t seen your iMatter team report yet, ask your manager if it is available. If your team hasn’t got over the 60% response rate this year and not generated a report you still have the opportunity to meet with your manager and share your collective views and produce an action plan with your suggested improvements.

I hope that you take the opportunity to contribute to improving how your team works. I would like to hear the stories of your journey, good or bad, so that we can improve the iMatter process as we continue to make the partnership a great place to work and deliver excellent services to the people of Fife.   Get in touch with me bruce.anderson@nhs.net or call 01592 648187

Bruce Anderson

Head of Staff Governance