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Challenges, celebrations and news

 

Some difficult decisions as well as opportunities to celebrate have been faced by Partnership colleagues.  The on-going challenge of clinical cover has meant we had to enact contingency measures in our Primary Care Emergency Services overnight. A tough decision to reach but one that ensures patient safety which is our first priority.  Thank you to everyone involved for the enormous on-going efforts during this time.

Across the Partnership there is much to acknowledge including the three Fife nurses who have been selected to become Queen’s nurses, our award winning Care At Home Team and most recently the announcement of a £10m care village in Methil.

I draw your attention to several important pieces of staff news:

imatter refresher training for Managers is taking place. All of NHS Fife and Fife Health & Social Care Partnership must complete their iMatter questionnaire between 11th June – 1st July 2018. Managers will be required to review and confirm their team membership on the iMatter system and so encourage you all to attend training sessions so you, and your teams, are supported.

The Organisational Duty of Candour underpins the Scottish Government’s commitment to openness and learning which is vital to the provision of safe, effective and person-centred health and social care.

It is a legal requirement for health, care and social work providers to inform people (and their families) when they have been harmed physically or psychologically as a result of the care or treatment they have received.

Organisations will also be required to review each incident and consider support available to those affected.  Check out more Duty of Candour resources here to make sure you and your teams are up to speed.

What Matter’s To You Day takes place on 6 June 2018.  Please encourage your colleagues and teams to get involved so we can have ever more meaningful conversations with the people, families and carers who receive our services. This will help to continually improve our service and the people’s experience of care. It also a great chance for your good news stories to shine.

Thank you.

Michael

Director

Duty of Candour – Are you up to speed?

Dr Frances Elliot, Medical Director talks about Duty of Candour

As an organisation we constantly strive to deliver the highest quality care, with the best possible outcomes for all our patients and service users.

Despite this, sometimes things go wrong. When this happens it is important that we respond in the right way, ensuring that we are open and transparent with patients, carers, their family members and each other.

As from 1 April 2018, it is a legal requirement for health, care and social work providers to inform people (and their families) when they have been harmed physically or psychologically as a result of the care or treatment they have received.

Organisations will also be required to review each incident and consider support available to those affected.

The Duty of Candour sits alongside our Adverse Events Policy and is relevant to staff across the organisation – we should all know how to respond to, record and learn from incidents.

Duty of Candour e-Learning is now available as a LearnPro module and can be found within the ‘NES’ tab on the LearnPro home page, and provides a clear overview of requirements.

Duty of Candour Resources:

Organisational Duty of Candour

Factsheet 1

Factsheet 2

Factsheet 3

 

 

 

 

 

Three Fifers selected to become Queen’s nurses

Three Fife nurses have been selected to take part in a special professional development programme that will earn them the right to use the coveted Queen’s Nurse title.

The Queen’s Nursing Institute Scotland (QNIS) was established by Queen Victoria in 1889 in honour of her Golden Jubilee. Historically, the Queen’s Nurse title was awarded to nurses who completed training that equipped them to work in the community. They provided healthcare and health promotion to people in their own homes, and were well respected in the communities in which they practised.

Pauline Buchanan, Community Dermatology Nurse Practitioner based in Dunfermline; Lyndsey Forsyth, ADHD Nurse Specialist based in Kirkcaldy; and Gerrard Hastie, Community Psychiatric Nurse based in Leven, make up three of the 21 community-based nurses from across the country selected by the QNIS to join this year’s Queen’s Nurses Development Programme.

This is the first time that Fife will have three nurses inducted into the programme in a single year.

All candidates were nominated having demonstrated their commitment to high quality, compassionate care. They then completed a written application and were chosen to go forward for the programme after attending a selection event where they impressed a panel of nursing leaders.

The new Queen’s Nurses will take part in a nine-month programme, developing and honing their existing skills and capabilities, culminating in an Awards Ceremony in December.

Once they have completed the QNIS development programme, the modern Queen’s Nurses will support new models of care to promote health improvement and local delivery of services.

On their selection to the QNIS development programme, NHS Fife Director of Nursing, Helen Wright, said:

“I am delighted to see three Fife nurses inducted into this year’s QNIS Development Programme.

“Our inductees have each been selected because they have demonstrated a real passion and commitment to continually improve the care and treatment offered to patients in Fife.

“With an ever increasing amount of care now able to be delivered safely in our communities, their participation in the programme is likely to positively influence the nursing care offered to patients across Fife in the years and decades to come.”

Reflecting on her induction to the QNIS development programme, Pauline Buchanan said:

“I am delighted and honored to have been selected for the Queen’s Nurse Programme.  It is a very exciting opportunity to make change happen in creating new ways of working.  Hopefully it will also provide the best possible care in the community for persons living with long term skin conditions.”

Upon her selection, Lyndsey Forsyth said:

“It is a real privilege to have been selected for the Queens Nurse Programme.

“The experience so far has been inspirational and I am excited about the journey ahead. I am especially looking forward to the opportunity to cascade my learning from the program into our service for the benefit not only of colleges but our patients and their families”

Lastly, Gerrard Hastie said:

“Undertaking this development programme is a great privilege and I feel genuinely humbled to be doing this.  The QNIS programme is an opportunity to build on my skills as a community nurse and ultimately this will benefit the people in my care.”

About QNIS:

 

  • QNIS was established in 1889 thanks to a donation from Queen Victoria on the occasion of her Golden Jubilee
  • QNIS originally trained nurses for community district work, with the last award made in January 1969. Since then, QNIS has become a charity, promoting excellence in community nursing to improve the health and wellbeing of the people of Scotland.
  • QNIS is based in the same building that training took place in, going all the way back to 1890.
  • To learn more about Queen’s Nurses in Scotland, visit their website.
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Care At Home Win Innovation Award

Huge congratulations to our Care At Home team who won the Success Through Innovation Award at this year’s Fife Business Awards.

Their submission told the story of the roll out of Totalmobile across Fife, where the use of cutting edge technology led to real improvements in the scheduling of home care appointments.

All 900 Home Carers have been issued with smart phones and can now see their daily rotas and respond to real time changes, all at the touch of a button.  The solution has been developed so that it is dynamic and flexible enough to respond to last minute rota changes.

Since its roll out just over a year ago, local teams are completing an average of 22,000 visits per week while the Service overall has generated more than 30% additional capacity to take on new service users through more efficient scheduling.

David Heaney, Divisional General Manager (East) with Fife’s Partnership said:  “I am delighted and extremely proud of everyone involved in bringing Totalmobile to Care At Home in Fife.   The Health and Social Care Partnership has worked alongside Fife Council’s Business Technology Solutions and Totalmobile, who provide the technical platform.  The knowledge, experience and creativity of staff has been key to developing this unique solution and the award is a testament to everyone’s hard work and resilience.  Everyone involved should be very proud of what they have achieved.”

Jim Darragh, CEO, Totalmobile stated: “We’re delighted that Fife Health and Social Care Partnership have won the Success Through Innovation award. They set out with a clear objective of transforming care at home through the effective use of mobile technology. This award, as well as the significant benefits they are experiencing, shows that they have achieved this.”

Charlie Anderson, Head of ICT, Fife Council added: “It’s fantastic to see a solution which so directly improves our service delivery and supports our staff delivering highly-valued care services throughout Fife. The Totalmobile solution is a great example of how technology can be applied innovatively to meet the challenges Councils and partners face in delivering better public services in 2018.”

Cllr David Graham, Fife Council’s Health and Social Care spokesperson recognised the Care At Home service’s achievement:  “Congratulations to everyone in the Care At Home service.  It is a fantastic achievement and the culmination of a lot of hard work, dedication and commitment, all of which they show each and every day not just when it comes to taking their service forward for the future.  Well done everyone.  You are a credit to the service and the people of Fife.”

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Expert Users Sought for New Stores Management System for Fife Community Equipment

In the next couple of months Fife Community Equipment Store (FCES) will migrate from its current equipment stock management system CEquip to a new system, CES360. The new system has been named CES360 because it provides a 360 degree support to all aspects of the Community Equipment Service from guiding the specialist nurse on product choice, managing the Warehouse to ensure the Delivery of the chosen Equipment, providing the Managers with Key Performance Indicators  information and finally recovering the Equipment when it is no longer needed.

Compared with CEquip, CES360 promises the following benefits:-

– Intuitive user interface.

– Better Mobile working, for example has a smartphone app, and paperless.

– Better stock control, asset tracking, repairs & maintenance and recovery management.

– Better management reporting.

FCES managers and staff are currently testing the new system and preparing for launch. The go-live date has not been fixed yet but is likely to be sometime between late April and early May.

To help us provide a seamless transition to CES360, we need to identify a group of expert users in each of your services who will be trained to coach staff to order equipment for clients on the new system when it goes live. Can you please identify some members of staff in your teams who would be willing to be expert users and coach their team members and email their names to Jacqueline.duncan@nhs.net or lisa.barclay@fife.gov.uk

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Fife Partnership Board Sets Budget

Dear colleagues

Members of our Partnership Board have approve a budget for 2018/19 as part of a three year financial approach to deliver a sustainable financial outcome for the future for the Partnership.

Approved were newly identified financial recovery savings totalling £7.47m in 2018-19.  These include seeking areas where savings can be made such as procurement and introducing an enhanced staff travel strategy using technologies and sustainable measure such as pool cars and car sharing.

Despite the financial challenges the Partnership continues to face, we have presented a budget that will also help us to invest in better outcomes and new models of care.  This will enable us to start joining up care in communities across the Kingdom in a way that has never been done before.

There is no quick fix but this three year plan provides a steady, controlled and structured approach, setting us on a road to delivering a balanced budget by the end of 2020/21.    Click here for a full response from our Chair, Simon Little.

A full set of Board papers are available for you here

 

 

Michael

Director, Fife Health and Social Care Partnership

 

Seen Something? Say Something this National Adult Protection Day

If you think an adult’s being harmed, get it checked out.  It’s right to act on your suspicions.

Fife people are being urged to act on their instinct if they think an adult is being

harmed, neglected or taken advantage of, says Fife Adult Support and Protection Committee (ASPC).

The ASPC is supporting National Adult Protection Day on 20th February, 2018 aimed at raising awareness of adult harm and encouraging people to act on their gut feeling that somebody may be experiencing harm or is at risk of it.  Adult harm can take many forms, such as physical, psychological, financial, sexual harm, neglect and self-harm.

Alan Small, Independent Chair of Fife ASPC said: “If you thought a child was at risk of harm, you would do something about it. It should be no different for an adult. But many people are not aware of adult harm or of the need to act on their concerns.

Adult harm can affect anybody, but people who can’t look after themselves or find it difficult to stand up for themselves can be particularly at risk, because of their personal circumstances, or a physical or learning disability, age or illness and infirmity.

“It’s not always easy to tell if an adult is in trouble, but the signs and situations to be aware of include:

  • a person may have unexplained cuts and bruises, or refuse to talk about injuries
  • they may be confused where their money has gone, or are giving money to people for reasons that might concern you
  • they may appear unusually quiet, withdrawn or nervous around certain people, or get upset at the mention of their relationship
  • they may constantly be having people – friends or strangers – ‘hanging out’ at their house
  • they may look less well turned out than usual or hungry.

“People often have an instinctual feeling that someone is being harmed or is at risk; a sense that something is not right.   It is vital to raise your concerns – call Fife’s Adult Protection Phone Line on 01383 602200.  You don’t need to provide your personal details; the Social Work Service will check the situation sensitively, and support will be given, if needed.

We all have a responsibility to look out for people in our communities and by acting, the person who is at risk could get help and become safe from harm.  If something feels wrong, you’re right to get it checked out.  If you’ve seen something, say something.”

For more information, visit: www.fifedirect.org.uk/adultprotection

Health Promotion: Ruth Bennett

Ruth Bennett, Health Promotion Manager, Health Promotion Service gives an insight into how the team are working to reduce health inequalities and improve the wellbeing of people in Fife.

Our work is to support and encourage Fifers to achieve their full potential, stay well and develop skills and confidence so they have more control over their own health and wellbeing.

Our team is made up of over 50 people with a vast variety of knowledge, skills and expertise which we use to reach out to a broad range of people across Fife, from young children to older people, this makes our work wide and varied.

Health Promotion Service

We help individuals to stop smoking in a range of ways which includes our Smoke Free Saturday sessions in Leven Library, Stop Smoking Clinics throughout Fife as well as our ‘What’s In Your Lungs Campaign’ where our mobile unit heads out into the community to offer people a free, no appointment necessary check to see how much carbon monoxide is in their lungs and offer free quick and easy advice to quit the cigs.

The localities team go into the heart of the communities in Fife to identify where their specialist advice and expertise could support community members to work together to achieve the best health outcome for residents.

Our workplace teams visit a range of businesses and services across Fife to help them reduce short and long-term absence, minimise the risk of accidents and near misses and increase worker engagement.  Not only does this support a healthier, happier workforce but also makes financial sense, with workplaces making cost savings as a result.

We also support the education of students and pupils to live healthier lifestyle, recently visiting Fife Colleges’ Levenmouth Campus and working closely with college staff.

For more details on all aspects of our service see our Health Promotion Service leaflet  or contact us on 01592 226484 or fife_uhb.healthpromotion@nhs.net and we will direct you to the right person to meet your needs.

Be a hero in the battle against flu

Thought you were too late to get your flu jab? Think again!

We’re seeing flu in massive numbers in our hospitals and in the community. The best way to protect yourself, your family and people in your care is to get vaccinated, so get along to the clinics!

  • 11 Jan 18 –  Rm 8, Adamson Hospital  (9am-12pm)

This clinic doesn’t suit?  The Immunisation Team will be vaccinating at Victoria Hospital w/c 15 Jan 2018. Get in touch using the details below to arrange vaccination.

Phone: 01592 643355 Ext 35456

Email: fife-uhb.mcip@nhs.net